Terms of service

1. Store operator and acceptance

This online store is operated under the Cool Toys Trend / 酷玩潮 brand by 济南酷玩潮网络信息有限公司 (English rendering for reference: Jinan Kuwanchao Network Information Co., Ltd.). By using the store or placing an order, you agree to these terms and the policies linked from the store, subject to any rights that cannot lawfully be excluded.

2. Eligibility and account information

You must be legally able to enter into a purchase and provide accurate billing, contact and delivery information. You are responsible for activity under your account and for keeping login details confidential.

3. Products and availability

We try to describe and photograph products accurately. Colours and scale can appear differently across screens, and minor packaging or production variations can occur. Product availability, specifications and quantities can change. We may limit quantities or decline an order where reasonably necessary, including for suspected fraud, pricing errors or delivery restrictions.

4. Prices, taxes and payment

The price and currency shown at checkout apply to the order, subject to correction of an obvious error before acceptance. Shipping, taxes, duties and other charges are shown or described when available. The customer is responsible for destination charges not collected at checkout. Payment is handled through the methods presented by Shopify at checkout.

5. Order acceptance

An order confirmation acknowledges that we received your order. It does not guarantee acceptance. A binding retail order is accepted when payment is approved and we confirm fulfilment, unless applicable law requires a different point. If we cannot accept an order, we will cancel or refund the affected amount using the available payment route.

6. Shipping and delivery

Delivery estimates are estimates, not guarantees, unless we expressly agree otherwise. Customs, carrier delays, address problems, remote-area service and events beyond reasonable control can affect delivery. Review the shipping information shown at checkout and contact us promptly if tracking or delivery details appear incorrect.

7. Returns, refunds and damaged items

Returns, refunds, cancellations and damaged or missing items are handled under our Refund Policy and any mandatory consumer rights that apply. Contact us before returning an item so we can provide the correct instructions.

8. Product safety and intended use

Follow the age guidance, warnings and instructions supplied with the product. Building sets can contain small parts and may not be suitable for young children. Adult supervision does not replace the stated age or safety guidance. Stop using damaged parts where they could create a hazard.

9. Intellectual property and brand references

The site content, Cool Toys Trend branding, original text, photography and design materials are protected by applicable intellectual-property laws. You may use the store for personal shopping and product evaluation, but may not copy, scrape, republish or commercially exploit protected content without permission. Third-party names and marks remain the property of their respective owners. A reference to a third party does not imply an official relationship unless the relevant page expressly confirms one.

10. Acceptable use

Do not misuse the site, interfere with security, introduce malicious code, attempt unauthorised access, use automated extraction in breach of applicable law or rights, or use the service for unlawful, fraudulent or abusive activity.

11. Third-party services

The store can link to or rely on third-party services, including Shopify, payment providers, carriers and external websites. Their own terms and privacy practices apply to their services. We are not responsible for third-party content that we do not control.

12. Disclaimers and liability

To the extent permitted by law, the store and its content are provided without warranties beyond those expressly stated or required by law. Nothing in these terms excludes liability that cannot lawfully be excluded. For other claims, our responsibility is limited to reasonably foreseeable loss directly caused by our breach and, where permitted, to the amount paid for the affected order.

13. Governing terms and disputes

These terms are governed by the laws of the People’s Republic of China, without removing mandatory consumer protections that apply in your place of residence. Please contact us first so we can try to resolve a concern. A competent court or dispute process will be determined by applicable law.

14. Changes and contact

We may update these terms prospectively. The version in effect when an order is accepted applies to that order unless law requires otherwise.

济南酷玩潮网络信息有限公司
Room 608, E1/E2/E3 Public Building, Mingquan Chunxiao, No. 56, 58 and 60 Dikou Road, Tianqiao District, Jinan, Shandong, China
Email: yujianan@kuwanchao.com